{"id":5772,"date":"2025-06-17T00:13:12","date_gmt":"2025-06-16T20:13:12","guid":{"rendered":"https:\/\/smadubai.ae\/exchange-and-refund-policy\/"},"modified":"2026-07-12T15:43:39","modified_gmt":"2026-07-12T11:43:39","slug":"exchange-and-refund-policy","status":"publish","type":"page","link":"https:\/\/smadubai.ae\/en\/exchange-and-refund-policy\/","title":{"rendered":"Exchange and Refund Policy"},"content":{"rendered":"\n\n\n\n    <meta charset=\"UTF-8\"\/>\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\/>\n    <title>Sma Dubai | Exchange and Refund Policy<\/title>\n    <!-- Chosen Palette: Warm Neutrals -->\n    <!-- Application Structure Plan: A two-column responsive layout with a sticky navigation sidebar on the right (for RTL) and the main content area on the left. This structure enhances user navigation through clearly defined sections and a real-time search feature, making the policy easily digestible. 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NO Mermaid JS used. -->\n    <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\n    <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"\/>\n    <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin=\"\"\/>\n    <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Tajawal:wght@400;500;700&#038;display=swap\" rel=\"stylesheet\"\/>\n    <style>\n        body {\n            font-family: 'Tajawal', sans-serif;\n            scroll-behavior: smooth;\n        }\n        .active-link {\n            background-color: #E0C097;\n            color: #3C3633;\n            font-weight: 700;\n        }\n        .sticky-nav {\n            position: -webkit-sticky;\n            position: sticky;\n            top: 1.5rem;\n            align-self: flex-start;\n        }\n        mark {\n            background-color: #fde047;\n            padding: 2px;\n            border-radius: 3px;\n        }\n    <\/style>\n\n\n\n    <div class=\"container mx-auto max-w-12xl p-4 sm:p-6 lg:p-8\">\n        \n        <header class=\"text-center mb-8 md:mb-12\">\n            <h1 class=\"text-3xl md:text-4xl font-bold text-[#604925]\">Sma Dubai<\/h1>\n            <p class=\"text-xl md:text-2xl mt-2 text-[#987a55]\">Exchange and Refund Policy<\/p>\n        <\/header>\n\n        <div class=\"flex flex-col md:flex-row gap-8 lg:gap-12\">\n\n            <!-- Sticky Navigation Sidebar -->\n            <aside class=\"w-full md:w-1\/4 lg:w-1\/5\">\n                <div class=\"sticky-nav bg-white\/50 backdrop-blur-sm p-4 rounded-lg border border-gray-200 shadow-sm\">\n                    <div class=\"mb-4\">\n                        <input type=\"text\" id=\"searchInput\" placeholder=\"Search here...\" class=\"w-full px-3 py-2 border border-gray-300 rounded-md focus:outline-none focus:ring-2 focus:ring-[#E0C097] transition\"\/>\n                    <\/div>\n                    <nav id=\"policyNav\">\n                        <ul class=\"space-y-2\">\n                            <li><a href=\"#intro\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">Introduction<\/a><\/li>\n                            <li><a href=\"#general_conditions\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">General Terms and Conditions<\/a><\/li>\n                            <li><a href=\"#return_process\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">Return Process<\/a><\/li>\n                            <li><a href=\"#refunds\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">Refund Policy<\/a><\/li>\n                            <li><a href=\"#exchanges\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">Exchange Policy<\/a><\/li>\n                            <li><a href=\"#shipping_costs\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">Shipping Costs<\/a><\/li>\n                            <li><a href=\"#damaged_faulty\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">Damaged or Defective Products<\/a><\/li>\n                            <li><a href=\"#contact\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">Contact Information<\/a><\/li>\n                            <li><a href=\"#governing_law\" class=\"block py-2 px-3 rounded-md transition hover:bg-gray-200\/50\">Contact Information<\/a><\/li>\n                        <\/ul>\n                    <\/nav>\n                <\/div>\n            <\/aside>\n\n            <!-- Main Content -->\n            <main class=\"w-full md:w-3\/4 lg:w-4\/5\">\n                <div id=\"content\" class=\"bg-white p-6 sm:p-8 rounded-lg shadow-md space-y-8 leading-relaxed\">\n                    <p id=\"intro\" class=\"text-lg text-gray-700 border-r-4 border-[#E0C097] pr-4\">\n At Sma Dubai, your satisfaction is our top priority. This policy outlines the procedures and terms governing product returns and exchanges to ensure a smooth and satisfactory shopping experience. Please read this policy carefully before making a purchase.  \n                    <\/p>\n\n                    <section id=\"general_conditions\">\n                        <h2 class=\"text-2xl font-bold mb-4 border-b pb-2\">1. General Terms for Returns and Exchanges<\/h2>\n                        <ul class=\"list-disc list-inside space-y-2 text-gray-800\">\n                            <li>Requests for returns or exchanges must be made within <strong>7 days<\/strong> of receiving the product.<\/li>\n                            <li>The product must be in its original condition, unused, unopened, and returned with all original labels, tags, and packaging intact.   <\/li>\n                            <li>Proof of purchase (such as the invoice or order number) is required to process any return or exchange request.<\/li>\n                            <li>Products that have been used or opened\u2014particularly cosmetics, soaps, coffee products, and frankincense, where opening may affect hygiene or product quality\u2014are not eligible for return or exchange unless they are found to have a manufacturing defect or were damaged upon delivery.<\/li>\n                            <li>All returned products must be securely packaged to prevent damage during transit.<\/li>\n                        <\/ul>\n                    <\/section>\n\n                    <section id=\"return_process\">\n                        <h2 class=\"text-2xl font-bold mb-4 border-b pb-2\">2. Return Process<\/h2>\n                        <div class=\"space-y-3 text-gray-800\">\n                            <p>To initiate a return, please contact our Customer Support team using the contact information provided on our website. <\/p>\n                            <p>You will be asked to provide your order number, a description of the product you wish to return, and the reason for the return. In some cases, we may request photos of the product. <\/p>\n                            <p>Once your return request has been reviewed and approved, we will arrange for the returned product to be collected or provide you with instructions on how to return it. <\/p>\n                            <p>Once the returned product has been received and inspected to ensure it meets the applicable return conditions, your refund will be processed in accordance with the Refund Policy outlined below. <\/p>\n                        <\/div>\n                    <\/section>\n\n                    <section id=\"refunds\">\n                        <h2 class=\"text-2xl font-bold mb-4 border-b pb-2\">3. Refund Policy<\/h2>\n                        <ul class=\"list-disc list-inside space-y-2 text-gray-800\">\n                            <li>After we receive and inspect the returned product, you will be notified of the status of your refund request. <\/li>\n                            <li>If your return is approved, your refund will be processed to the original payment method within 7\u201314 business days, depending on your bank&#8217;s processing policies.  <\/li>\n                            <li>If you have not received your refund after the stated processing period, please contact your bank first. If the issue persists, please get in touch with our Customer Support team for further assistance.  <\/li>\n                            <li>Original shipping charges are non-refundable, except in cases where the product is damaged, defective, or incorrect upon delivery.<\/li>\n                        <\/ul>\n                    <\/section>\n\n                    <section id=\"exchanges\">\n                        <h2 class=\"text-2xl font-bold mb-4 border-b pb-2\">4. Exchange Policy<\/h2>\n                        <div class=\"space-y-3 text-gray-800\">\n                            <p>We offer product exchanges for items of the same value or higher value (with payment of the price difference) within 7 days of receipt, provided that the general return and exchange conditions are met. <\/p>\n                            <p>The exchange process is subject to product availability in stock. Please contact our Customer Support team to arrange the exchange. <\/p>\n                        <\/div>\n                    <\/section>\n                    \n                    <section id=\"shipping_costs\">\n                        <h2 class=\"text-2xl font-bold mb-4 border-b pb-2\">5. Shipping Costs for Returns\/Exchanges<\/h2>\n                        <ul class=\"list-disc list-inside space-y-2 text-gray-800\">\n                            <li>The customer is responsible for return or exchange shipping costs if the reason is a change of mind or no longer wanting the product.<\/li>\n                            <li>Sma Dubai will cover the return or exchange shipping costs if the product is damaged, defective, or if an incorrect item was sent. <\/li>\n                        <\/ul>\n                    <\/section>\n\n                    <section id=\"damaged_faulty\">\n                        <h2 class=\"text-2xl font-bold mb-4 border-b pb-2\">6. Damaged or Defective Products<\/h2>\n                        <div class=\"space-y-3 text-gray-800\">\n                            <p>If you receive a damaged or defective product, please contact us immediately within <strong>24 hours<\/strong> of receiving your order and provide us with photos and videos showing the damage.  <\/p>\n                            <p>We will review the case and arrange a product replacement or issue a full refund, including the original shipping charges, after verifying the defect or damage.  <\/p>\n                        <\/div>\n                    <\/section>\n\n                    <section id=\"contact\">\n                        <h2 class=\"text-2xl font-bold mb-4 border-b pb-2\">7. Contact Information<\/h2>\n                        <p class=\"text-gray-800\">For any inquiries or requests regarding our Exchange and Return Policy, please contact our Customer Support team through the available channels on our website. <\/p>\n                    <\/section>\n\n                    <section id=\"governing_law\">\n                        <h2 class=\"text-2xl font-bold mb-4 border-b pb-2\">8. Governing Law<\/h2>\n                        <p class=\"text-gray-800\">This Shipping Policy shall be governed by and construed in accordance with the laws of the <strong>United Arab Emirates<\/strong>. Any dispute arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.<\/p>\n                    <\/section>\n                <\/div>\n            <\/main>\n        <\/div>\n    <\/div>\n\n    <script>\n        document.addEventListener('DOMContentLoaded', () => {\n            const sections = document.querySelectorAll('main section');\n            const navLinks = document.querySelectorAll('#policyNav a');\n            const searchInput = document.getElementById('searchInput');\n            const contentDiv = document.getElementById('content');\n            const originalContentHTML = contentDiv.innerHTML;\n\n            const observer = new IntersectionObserver((entries) => {\n                entries.forEach(entry => {\n                    if (entry.isIntersecting) {\n                        navLinks.forEach(link => {\n                            link.classList.remove('active-link');\n                            if (link.getAttribute('href').substring(1) === entry.target.id) {\n                                link.classList.add('active-link');\n                            }\n                        });\n                    }\n                });\n            }, { rootMargin: '-30% 0px -70% 0px' });\n\n            sections.forEach(section => {\n                observer.observe(section);\n            });\n            \n            searchInput.addEventListener('input', (e) => {\n                const searchTerm = e.target.value.trim();\n                \n                contentDiv.innerHTML = originalContentHTML;\n\n                if (searchTerm === '') {\n                    return;\n                }\n\n                const regex = new RegExp(searchTerm, 'gi');\n                const textNodes = [];\n\n                function getTextNodes(node) {\n                    if (node.nodeType === 3) {\n                        textNodes.push(node);\n                    } else {\n                        for (let i = 0; i < node.childNodes.length; i++) {\n                            getTextNodes(node.childNodes[i]);\n                        }\n                    }\n                }\n                \n                getTextNodes(contentDiv);\n\n                textNodes.forEach(node => {\n                    if (node.parentElement.tagName !== 'SCRIPT' && node.parentElement.tagName !== 'STYLE') {\n                        const content = node.textContent;\n                        const newNodeValue = content.replace(regex, (match) => `<mark>${match}`);\n                        if (newNodeValue !== content) {\n                            const newSpan = document.createElement('span');\n                            newSpan.innerHTML = newNodeValue;\n                            node.parentNode.replaceChild(newSpan, node);\n                        }\n                    }\n                });\n            });\n        });\n    <\/script>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sma Dubai | Exchange and Refund Policy Sma Dubai Exchange and Refund Policy Introduction General Terms and Conditions Return Process<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5772","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smadubai.ae\/en\/wp-json\/wp\/v2\/pages\/5772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smadubai.ae\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smadubai.ae\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smadubai.ae\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/smadubai.ae\/en\/wp-json\/wp\/v2\/comments?post=5772"}],"version-history":[{"count":1,"href":"https:\/\/smadubai.ae\/en\/wp-json\/wp\/v2\/pages\/5772\/revisions"}],"predecessor-version":[{"id":5773,"href":"https:\/\/smadubai.ae\/en\/wp-json\/wp\/v2\/pages\/5772\/revisions\/5773"}],"wp:attachment":[{"href":"https:\/\/smadubai.ae\/en\/wp-json\/wp\/v2\/media?parent=5772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}